Contact Customer Service

Questions? Contact Tea Guys between 9:00 am – 5:00 pm EST, Monday-Friday by: Phone: (877) 378-4321 toll-free or (413) 303-0137
Email: customer_service@teaguys.com

Ordering

Online: 24 hours a day at www.TEAguysWHOLESALE.com
Phone: (877) 378-4321 toll-free or (413) 303-0137
Fax: 413-375-3590
Mail:

Tea Guys, LLC
12 Elm Street
Hatfield, MA 01038

Want to buy locally? Find a local gourmet food shop and tea house that offers our TEASE branded loose tea > Tease Retail Locations.

Sales Tax

There is no sales tax on tea. Tea accessories are subject to a 5% sales tax for shipments to Massachusetts.

Payment

Through PayPal, we accept all major credit cards: Visa, MasterCard, Discover and American Express. We can also process personal checks and money orders with PayPal.

Shipping

We ship all items Priority Mail via the United States Postal Service (www.usps.com). Standard shipping time within the continental United States is 2-3 business days. Rates include shipping, handling and delivery confirmation. Overnight, second-day, and international shipping is available for an additional charge - please call (877) 378-4321 or email us at customer_service@teaguys.com to receive a quote.

Holiday Shipping 2008

To ensure holiday delivery, order by the dates and times listed in the chart below (US orders only).

Holiday Hanukkah Christmas Day New Year's Eve Priority Shipping Nov. 29, Noon, EST Dec. 19, Noon, EST Dec. 26, Noon, EST Rush Delivery* Nov. 30, Noon, EST Dec. 21, Noon, EST Dec. 28, Noon, EST

*Rush Delivery service is available for an additional charge. Please contact us.

US Shipping Costs

$4.95 Flat shipping rate on all packages.

We use USPS Priority or First Class mail with average transit of 2-5 business days. Certain areas (outside U.S.A) may require additional shipping. Please contact us for exact amounts.

Satisfaction Guarantee

Tea Guys values your business, and we want you to be happy with your purchase. If for any reason you are not satisfied, please call us at (877) 378-4321 or email us at customer_service@teaguys.com to arrange for RMA.

Returns should be addressed to:

Tea Guys Returns
12 Elm Street
Hatfield, MA 01038

Customer Reviews

 

Privacy Policy

We highly respect your privacy and keep all of your information private and secure. We will not release any of your information to a third party.

Gift Wrap

Most items can be gift wrapped at your request for an additional $5.00 per item. Gift items are either wrapped or presented in an attractive Tea Guys gift box. Your personal message is included - just fill in your text in the 'gift note' text box, and we will add it to your order.

Catalog Request

Consumer: We are working on a printed consumer catalog, but if you would like to be added to our mailing list please submit an inquiry > consumer catalog request

Wholesale: If you are interested in learning more about wholesale, bulk, and private label, tea packaging please complete submit an inquiry > wholesale catalog request

100% Safe Shopping

Every transaction you make at the teaguys.com is 100% safe. We guarantee it. Any part of our site that asks for your personal or account information is protected by the latest 128-bit encryption technology (the highest level commercially available) through PayPal.

Should you have any additional questions or specific inquiries about your order, call us at (877) 378-4321 toll-free or (413) 303-0137 or send an e-mail to customer_service@teaguys.com